Find answers to your questions about jobs, accommodation, and subscriptions
New to AussieStart? Learn how to set up your profile, find jobs and accommodation.
Learn about our subscription plans and application costs.
Managing your account balance and understanding payment processes.
Tips and advice for finding work and managing applications.
Finding the right place to stay and understanding rental processes.
Managing your AussieStart account and settings.
AussieStart offers three subscription tiers: Membership (€4.99/month with €1.00 per application), Premium (€9.99/month with €0.50 per application), and Exclusive (€14.99/month with €0.25 per application). All plans include full platform access with varying application costs.
To apply for jobs or inquire about accommodations, you need sufficient balance in your account. You can top up your balance via Stripe in amounts of €5, €10, €20, or €50. Each application deducts the cost based on your subscription tier. Your balance never expires and carries over month to month.
Yes! You can upgrade immediately (takes effect right away) or downgrade at the end of your billing period. Visit the Subscription page in your dashboard to manage your plan. Upgrades are prorated and you'll be charged the difference immediately.
You won't be able to submit applications or accommodation inquiries until you top up your balance. Your saved jobs, profile, and other features remain accessible. Simply visit the Balance page to add funds and continue applying.
Application costs vary by subscription: Membership pays €1.00, Premium pays €0.50, and Exclusive pays €0.25 per application. This fee is deducted from your account balance when you submit an application.
Yes, you can withdraw applications from your dashboard. However, the application fee is non-refundable as it covers the processing and notification to the employer.
All your applications are visible in your dashboard under "Your Applications". You can see the status (pending, reviewed, interview, hired, or rejected) and view details of each application.
Once you apply, the employer receives your contact information and can reach out directly. You can also check the job listing for the employer's contact details if you need to follow up.
ID verification ensures a safe and trustworthy community for all users. It helps employers and accommodation providers know they're dealing with real people and protects everyone from potential scams.
ID verification is typically processed within 24-48 hours. You'll receive an email notification once your ID is verified. You can still browse the platform while verification is pending.
No, each person is allowed only one user account. Multiple accounts may result in suspension. If you need both user and provider access, please contact support about upgrading your existing account.
To delete your account, go to Settings > Account > Delete Account. Note that this action is permanent and will remove all your data, including saved jobs, applications, and balance. Any remaining balance will be forfeited.
Click the bookmark icon on any job or accommodation listing to save it. All saved items appear in your dashboard for easy access later. You can save unlimited listings regardless of your subscription tier.
Yes! Use the inquiry system to send questions to accommodation hosts. The inquiry fee (based on your subscription tier) is deducted from your balance when you submit the inquiry.
Most jobs on AussieStart are suitable for Working Holiday visa holders. Use the "Working Holiday Suitable" filter when searching, and always check the job description for visa requirements.
All accommodation providers go through verification. Read reviews from other users, check the amenities and photos, and don't hesitate to ask questions through the inquiry system before booking.
We accept all major credit and debit cards through our secure payment processor, Stripe. This includes Visa, Mastercard, American Express, and various local payment methods.
Application fees are non-refundable as they cover the cost of processing and notifying employers. However, if you experience a technical issue that prevents your application from being submitted, contact support for assistance.
Subscriptions are billed monthly and are non-refundable. However, you can cancel at any time and retain access until the end of your paid period. No further charges will occur after cancellation.
Your account balance remains available even after canceling your subscription. You can still use it for applications if you resubscribe later in the next 6 months without a membership. Balance does not expire.